Shipping policy

Standard delivery is free on every order, with a specialist two-person team bringing your bed to your door. Here's what to expect, from ordering to the day it arrives.

At a glance

Service	Timescale	Cost
Standard delivery	7–12 working days	Free
Express delivery	4–6 working days	£19.99
Room of choice	Added to your delivery	£19.99
Assembly	Added to your delivery	£99.99
Republic of Ireland	5–10 working days, via heavenlybeds.ie	See heavenlybeds.ie

We deliver across mainland Great Britain.

Most beds are made to order, so the timescale includes making your bed as well as delivering it. Many orders arrive sooner.

Before you order: check it will fit

Beds are big, and some parts come in one piece. A few minutes measuring now saves a lot of hassle on the day.

• Headboards come in one piece. Taller headboards (45" and above) can weigh 60–90kg.
• Ottoman and divan bases come in two halves.
• Measure your doorways, hallways and stairs, including any tight turns, landings or low ceilings over the stairs.

Not sure? Ask us. Send your measurements, or a photo of your stairs, to support@heavenlybeds.co.uk or on WhatsApp. We'll tell you before you order whether it will fit, or suggest a split headboard instead.

After you order

1. We email to confirm your order and start making your bed.
2. When it's ready, our delivery partner plans the route.
3. 24–48 hours before delivery you'll get a text and email with your delivery date and a time slot. Please make sure your mobile number and email are up to date at checkout.
4. Please confirm the date when you receive the text, so your slot is secured.

Deliveries run 7am–9pm, Monday to Saturday. Our vans make several drops on each route, so we can't offer a specific day or time when you order. If the date you're given doesn't suit you, just let us know and we'll rebook.

On delivery day

• Standard delivery is to your front door. If you'd like the items carried to a room, add room of choice (below).
• Traffic can run a little early or late, so please be available for a short while either side of your time slot.
• Check your boxes before signing. If anything looks damaged, write "damaged" on the driver's paperwork and email us photos within 48 hours. We'll arrange a replacement straight away.
• Keep your old bed until your new one has arrived, in case a delivery has to be moved.

Room of choice and assembly

Room of choice: the team carries everything into the room you choose.

• In flats without a working lift, or where items don't fit in the lift, we can carry up to the second floor.
• Above the second floor, items will be left on the ground floor. Please check them there before moving them upstairs.
• For everyone's safety, the team can only carry items where there's a safe path. They can't lift items over banisters or through windows.

Assembly: our fitters build your bed in the room you choose.

• Please clear the room and cover the floor, and put away mirrors and ornaments nearby.
• The fitters don't dismantle old beds or take packaging away.
• Cancel before delivery day for a full refund of the assembly fee. Once your bed has been assembled, the fee isn't refundable.
• If assembly can't go ahead on the day for a reason on your side, for example the headboard doesn't fit up the stairs or the room isn't ready, we may keep part of the fee to cover the fitters' time.

Missed, rearranged or delayed deliveries

• Need a different date? Reply to your delivery text or contact us as soon as you can, and we'll rebook for free.
• Missed delivery: if no one is in for a confirmed slot, the courier charges £50 for a second attempt, which we pass on.
• If we have to move your delivery, for example because of a van breakdown or bad weather, we'll let you know straight away and rebook at no cost. We can't cover lost earnings for time taken off work, so please keep your delivery text handy for any updates.
• Very late orders: if your order hasn't arrived within 30 days of the delivery date we gave you, you can cancel for a full refund.

Damage, packaging and other questions

Damage to your home: if anything in your home is damaged during delivery, note it on the driver's paperwork and contact us. We'll take it up with our delivery partner for you.

Old furniture and packaging: we don't currently remove old beds, mattresses or packaging. Your local council can usually collect bulky items.

Republic of Ireland: please order through heavenlybeds.ie. Delivery takes 5–10 working days.

Questions about your delivery? Contact us and we'll chase it for you.

• Email: support@heavenlybeds.co.uk
• Phone: 01924 982964 (Mon–Fri 9am–5pm, Sat 9am–1pm)
• WhatsApp: 07845 098072

See our Returns & Refund Policy for returns, faulty items and cancellations.