FAQ’s: Your Most Common Questions Answered

  • How long is delivery and how do I know when my goods are being delivered?

    Most deliveries are complete within 7 working days, it is noted some postcodes delivery can take up to 10 working days. We always contact you before delivery as we don’t expect customers to wait in on us all day.

  • How can I tell that a bed will be comfortable for me?

    Spend more time making the right choice of bed – trying them out properly in store; assessing from previous experience the level of firmness/softness you like. It’s your decision – not the salesman’s!

  • Should I buy a hard bed to ease my aches and pains?

    What you need is a new bed which offers the right support for your spine (not necessarily hard at all!) Remember that the term orthopaedic and other derivations of the word only mean that the bed is a firmer specification from that manufacturer. There are no universal standards of firmness in common usage in the UK. BUT if you have a back or skeletal problem you should consult your GP or Specialist before buying.

  • How can I get the most from my mattress?

    Most mattresses need regularly turning to ensure even wear and tear and today’s mattresses can be pretty heavy, so be careful! However, there are now plenty of non-turn options, which only need swivelling around from time to time, while others need to be turned only.

  • Will a more expensive bed be better to sleep on?

    Not necessarily as comfort is a matter of individual preference; a very firm expensive bed may be uncomfortable if you prefer a softer mattress but a better quality bed will be more expensive than a poor quality one because the thicker, more luxurious mattress fillings and covers are more costly

  • Do I have to buy a new base if I’m replacing my old mattress?

    We always recommend you buy base and mattress together because the two are designed and manufactured to complement one another in terms of support. Your mattress may show visible signs of wear and tear but the base will have had equal pressure and strain – it just doesn’t show quite so clearly. If you purchase from different manufacturers any warranty may be compromised if the manufacturer deems the base to be unsuitable to support the mattress or vice versa. Another point to watch is making sure the dimensions of any base and mattress separately sourced are compatible – two Kings might not be quite the same size!

  • There are so many bed sizes – how big should I go?

    People don’t buy large enough beds. 75% of all double beds are still the standard 4ft 6in/135cm wide double – yet this is plainly not room enough for two adults to sleep comfortably together without disturbing each other. Even upgrading to the next size, a 5ft/150cm king size, whilst it takes up very little extra bedroom space, makes a considerable difference!

  • What are the standard bed sizes?

    There are no uniform or universal standards of sizes or names for bed sizes that have to be used in law: the terms that are used are descriptive and there is no guarantee that the term King, for example, will be applied to exactly the same size product by different manufacturers. Metric sizes are not exactly the same as imperial sizes, either. The following are the most common sizes available:

    Common Name

    Usual Size (imperial)

    Usual Size (metric)

    Single

    3ft x 6ft 3in

    90 x 190cm

    Double

    4ft 6in x 6ft 3in

    135 x 190cm

    King

    5ft x 6ft 6in

    150 x 200cm

    Super King

    6ft x 6ft 6in

    180 x 200cm

  • How long should my bed last?

    It varies according to the type of bed and the amount of usage but, as a general rule, if you wake up with aches and pains which disappear over the course of the day, you are not sleeping as well as you did a year ago or the mattress shows signs of wear, it is probably time to change your bed.

  • How do I dispose of an old bed?

    Retailers may offer to dispose of an old bed when you purchase a new one from them but this is an extra service to their customers as they have no legal obligation to do so. Your Local Authority waste disposal/refuse collection service will usually take large items on request but some make a charge.

  • Should I buy a divan or a framed bed?

    it’s a personal choice that has a lot to do with the look of your room. Divans are upholstered box with built-in drawers which give handy storage space, but many people are choosing framed beds as a fashion statement.

  • Do children need good beds?

    Just as much as you do – even kids can wake up with a sore back! Make sure the bed you buy is robust to stand up to climbing and jumping, and has a good supportive mattress.

  • Is price important?

    There are a lot of beds around at the moment that manage to combine strength, durability and low prices, so you don’t need to spend a fortune. We price our beds cheaper than most retailers out there

  • What’s your top fashion tip?

    Velvet & Chenille is a real hot ticket at the moment – it’s reasonably priced, but has the luxe feel of great quality. Very chic in a contemporary room.

  • Do you have delivery restrictions?

    With regret we do not deliver to Ireland, Northern Ireland, Isle of Man, Channel Islands, Gwynedd, Dyfed, Shetland, Orkney.

The postcodes below we do not deliver single beds or guest beds to

AB

BA

BH

BN

BS

BT

CA

CF

CO

CT

DD

DG

DT

EX

FK

GL

GY

IP

IV

JE

KA

KW

KY

LA

LD

LL

ME

NP

NR

PA

PH

PL

PO

SA

SN

SO

SP

SY

TA

TN

TQ

TR

ZE

 

 



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